The casino had maintained that the account was blocked due to a violation of clause 9.7, which covered fraudulent actions against the betting company. The player from India had been trying for 15 days to change their email address on their casino account. Despite providing all necessary details and contacting support multiple times, the casino’s support team did not assist in changing the email. The player submitted the required documents, but the casino claimed not all information was received. After repeated attempts to resolve the issue, the player decided to close the complaint.

Player’s criticizing false advertisement of bonus.

Players needs to be given the optimal amount of time to be able to claim, activate and even use the added bonus. The player from Bulgaria is experiencing difficulties withdrawing their funds due to technical problems related to a specific payment method. The player from Italy tried to withdraw his winnings, but the withdrawal was rejected. The casino stated that the withdrawal had been rejected by the player’s bank, and that they should try again.

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After further communication, the complaint was reopened and ultimately marked as resolved with the player’s issue addressed satisfactorily. The player from India experienced account blockage at 1win casino after successfully completing KYC verification. The casino claimed he engaged in fraudulent activity without providing proof, and he requested assistance with the withdrawal of his funds. The Complaints Team communicated with the casino, which provided evidence of opposite betting with another user, leading to the conclusion that the casino’s actions were justified. The player from South Korea had made multiple deposits and withdrawals at 1win but faced blocked withdrawal requests since February 8 after winning funds. The player from Argentina was unable to withdraw funds due to issues with his verified Gmail account, which he no longer had access to.

Player’s account blocked after KYC request.

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Player’s winnings haven’t been received yet.

The player struggles to withdraw her balance due ongoing verification. The player from Germany is experiencing difficulties withdrawing his winnings. The player confirmed the withdrawal of his winnings was successful. The player from India has been blocked without further explanation.

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Player’s withdrawal is delayed due to KYC.

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Player’s deposit not credited.

The player from India submitted a withdrawal request less than two weeks prior to contacting us. We rejected the complaint because the casino clarified it was sports betting related. The player from Peru submitted a withdrawal request less than two weeks prior to contacting us.

Player’s struggling to withdraw his winnings.

Casino has provided us with evidence containing clear signs of fraudulent activity, therefore we have rejected the complaint. The player stopped responding to our questions and comments, so we rejected the complaint. Despite providing KYC details as requested, he 1win has not received a positive response. The casino provided us with the evidence that the player had two registered accounts, so we rejected the complaint. The player from Maldives had won $200 and decided to withdraw the winnings.

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• The player from Brazil is experiencing difficulties withdrawing his winnings due to ongoing verification.

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• The player from India had her account blocked during the verification procedure.
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Player’s account was locked after attempted withdrawal.

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Player has been waiting for her winnings for over a year.

The player’s account had been blocked after a withdrawal request, leading to frustration over the situation. The player from India had not received his withdrawal of 2500 after 4-5 days and faced account blockage following KYC verification. The Complaints Team had attempted to resolve the issue but was unable to proceed due to the player’s lack of response to their inquiries. The Complaints Team acknowledged the player’s concern regarding the delay in receiving winnings.

The Complaints Team intervened and contacted the casino, which then successfully changed the player’s email address. The player confirmed that the issue was resolved and requested the complaint to be marked as such. After reviewing the case, it was confirmed by the casino that the account verification had been completed successfully and the withdrawal status had been marked as ‘Successful’. However, the player did not respond to follow-up inquiries regarding the receipt of the funds. As a result, the complaint was rejected due to a lack of further communication.

Player’s account has been ignored for self-exclusion.

The Complaints Team reviewed the case and found that the casino’s decision to block the account was supported by evidence of a breach of terms due to multiple linked accounts. Consequently, the complaint was rejected as unjustified, and the casino’s actions were deemed compliant with its terms and conditions. The player from South Korea faced issues after his bank account was frozen due to a flagged withdrawal from 1win, which he had legally obtained. Despite his requests to withdraw to a different account, 1win remained uncooperative, insisting on waiting periods that did not resolve the issue.